Complaints

Should you remain dissatisfied with the response that you receive from us, you may refer your complaint to us directly. We will investigate the matter and provide a final response. Self-Build Zone contact details are as follows:

Complaints

Self-Build Zone

6 Pembroke Road,

Sevenoaks,

Kent,

TN13 1XR

Email:  sales@selfbuildzone.com

Telephone: +44 (0)345 230 9874

Ultimately, should you remain dissatisfied with the insurer's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Email:complaint.info@financial-ombudsman.org.uk

Telephone: +44 (0)300 123 9 123

Website: www.financial-ombudsman.org.uk